AND FRAME – BESPOKE FRAMING POLICY

At And Frame, we specialise in bespoke sports memorabilia framing, turning your treasured shirts and sporting items into displays you can enjoy for years to come.

Every frame is individually made to order, with careful consideration given to your item, its features and how best to present it. We take pride in delivering a personal service and a quality finish.

Please read this policy before placing your order.

1. PAYMENT – BEFORE WE BEGIN YOUR BUILD

Full payment is required upfront before we begin building your frame.

Unlike mass-produced products, our frames are individually designed and built around your specific item and requirements. Your order may involve bespoke measurements, custom-cut materials, a personalised plaque and a carefully planned layout to capture as much of your treasured item as possible.

Payment upfront allows us to:

• Build to order: Your frame is prepared specifically for you rather than taken from standard stock.

• Customise your display: We consider the size, shape, sleeves, collar, numbers, signatures and other features of your item when planning its presentation.

• Prepare bespoke materials: Frame components, apertures, mounts and personalised plaques may be cut or prepared specifically for your order.

• Allocate workshop time: Your order is scheduled into our production workload, with time dedicated to preparing and building your frame.

Once work has started, materials may already have been cut or prepared specifically for your order and may not be suitable for another customer.

By placing an order, you acknowledge that your frame is a bespoke product made to your requirements. Cancellation, returns and refunds are handled in accordance with our applicable policies and your statutory consumer rights. Please refer to our Refund Policy for further information.

Flexible Payment Options

We offer a range of payment methods to make ordering your bespoke frame as convenient as possible. Depending on availability at checkout, these may include debit and credit cards, PayPal and Buy Now, Pay Later options through participating providers such as PayPal Pay Later.

These options may allow you to spread the cost of your frame, subject to the provider's eligibility criteria, approval and terms and conditions.

Regardless of the payment method chosen, payment must be authorised and confirmed before we begin building your frame. If you use a Buy Now, Pay Later service, your payment arrangement will be managed by the relevant provider under its own terms.

2. YOUR MEMORABILIA & OUR FRAMING METHODS

We treat every item with care and respect, whether it is match-worn, professionally signed, grassroots, amateur or otherwise personally treasured.

However, the framing process involves handling and securing garments, and small, permanent changes may occur. Depending on the item and design, we may use fine pins, a micro tag gun or low-tack tape to position and secure the garment. These methods can leave small holes or marks.

Our framing is designed to provide an attractive, secure display. It is not museum-grade conservation framing, and we cannot guarantee that your item will remain entirely unchanged during the framing process.

We will not move or remove authenticity stickers or shirt numbers and reserve the right to decline requests to do so.

If you have particular concerns about your item, please discuss these with us before work begins.

3. FRAME SIZE & DESIGN

Please take care when selecting your frame size and providing details about the item you would like framed.

If we believe the selected frame size is unsuitable, we will contact you before making any changes. A different size may result in:

• A partial refund if a smaller frame is required.

• An additional payment if a larger frame is required.

We will confirm any revised price with you before proceeding.

Our aim is to create the best possible display for your item, rather than simply fit it into a standard layout. We will always endeavour to capture the important features of your shirt or memorabilia, but the final presentation depends on the item's dimensions, shape and characteristics.

For signed shirts, signatures that are widely spread across the garment may not all be visible within the finished display. We will do our best to accommodate them within the chosen design.

4. DESIGN APPROVAL & AMENDMENTS

Where appropriate, we will send you photographs of your proposed layout before completing the framing. This will usually be done through WhatsApp or text message.

Depending on your order, the approval may cover:

• Shirt positioning, folds and sleeve presentation.

• Signature visibility and display.

• Personalised plaque wording, spelling and alignment.

• Photograph selection and positioning.

Please review the images carefully and let us know if anything needs changing before we complete your frame.

We ask that you respond within three days of receiving your approval images. If we do not receive a response within that period, we may proceed using the design shown and the details agreed for your order, where reasonable.

Amendments after approval or once work has started

Changes requested after you have approved the design, or after work has started on your original request, may incur the following fees:

• Replacement plaque: £12.

• Replacement photo: £8 per photo.

• Change to shirt display: £30.

Additional charges may apply if further materials, work or delivery are required. We will confirm any applicable charges before carrying out the amendment.

If you already have your frame, you will need to arrange its return to us for any agreed amendments.

These charges do not affect your statutory rights if goods are faulty or the service has not been provided as agreed.

5. PHOTOGRAPHS, COPYRIGHT & AUTHENTICITY

Photographs supplied by customers must be owned by you or used with the appropriate permission or licence.

Where we source an image on your behalf, we will use an image available for the intended use under its applicable licence.

Personalised plaques are produced using the wording agreed with the customer. If a plaque states that an item is “Personally Signed By…” or makes a similar claim, the customer is responsible for providing the information supporting that statement.

And Frame does not independently authenticate signatures unless this has been expressly agreed as part of the service.

6. CARING FOR YOUR FRAME

To help protect your framed memorabilia and maintain its appearance, we recommend the following.

DO:

• Keep your frame in a cool, dry environment.

• Dust gently with a soft, dry cloth.

• Ensure the frame is securely mounted to a suitable wall.

AVOID:

• Direct sunlight and strong artificial light, which can cause fading over time.

• Radiators, fireplaces and other heat sources.

• Damp or high-humidity areas.

• Harsh cleaning products or sprays.

Standard glazing does not prevent fading. UV-protective glazing may be available at an additional cost, but it cannot eliminate all fading or deterioration.

Hanging brackets are provided where applicable. Wall plugs and screws are not included, as the correct fixings depend on your wall type and the surface to which the frame will be mounted.

7. OUR 12-MONTH GUARANTEE

Our frames include a 12-month guarantee covering issues directly related to the framing process, including unintended movement of the garment within the frame.

The guarantee does not cover:

• Accidental damage or misuse.

• Incorrect installation or unsuitable wall fixings.

• Damage caused by heat, damp, direct sunlight or other environmental conditions.

• Fading, bleaching or discolouration resulting from exposure to light or environmental conditions.

This guarantee is in addition to your statutory consumer rights and does not limit or replace any rights you may have under applicable law.

If you experience an issue with your frame, please contact us so we can discuss it with you.

8. CONTACT & CUSTOMER SUPPORT

At And Frame, we pride ourselves on providing a personal service. When you contact us about your order, you are speaking directly with the people behind the design and build of your frame.

If you have questions about your item, frame size, design or order, please get in touch.

And Frame

Email: contact@andframe.co.uk

Telephone: 07350 580884

Thank you for choosing And Frame to frame your sporting treasures.